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BPO Call Center Hiring in Pune


  • Access Healthcare Embassy Tech Zone, Rajiv Gandhi InfoTech Park - Phase II, Hinjawadi, Pune, Maharashtra 411057 India (map)

Hiring over 100 Call Center agents for our Pune BPO team

Access Healthcare is looking to hire AR Callers to join our team. Take your career growth on a fast track path.

You can walk-in to our Pune office to attend interviews for AR Callers. Whether you are a fresh graduate or have experience in Accounts Receivable Calling,  just Walk-in.

Walk-in:

Date: September 20th – October 22nd, 2018 (Mon-Sun)
Time: 09.30 AM to 07.30 PM

Call us at: +91-77450-68555+91- 83902-77112

Write to us at careers@accesshealthcare.com

Pune Address:

GROW YOUR CAREER WITH ACCESS HEALTHCARE

JOB DESCRIPTION

  • Perform pre-call analysis and check status by calling the payer or using IVR or web portal services

  • Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference

  • Record after-call actions and perform post call analysis for the claim follow-up

  • Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact

  • Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call

  • Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

JOB REQUIREMENTS

To be considered for this position, applicants need to meet the following qualification criteria:

  • 1-4 Years experience in accounts receivable follow-up / denial management for US healthcare customers

  • Fluent verbal communication abilities / call center expertise

  • Knowledge on Denials management and A/R fundamentals will be preferred

  • Willingness to work continuously in night shifts

  • Basic working knowledge of computers.

  • Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Access Healthcare will provide training on the client's medical billing software as part of the training.

  • Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus

  • We are also hiring fresh life sciences graduates as Assistant Client Partners