KEY TASKS & RESPONSIBILITIES

• Develop Training Programme:

  • Identify the training requirements from various stakeholders through job analysis, understand the career paths, succession planning requirements, and in consultation with line managers

  • Develop an overall training and development plan and ensure the plan is aligned with the organization’s goals

  • Design and develop specific training programs such as training the first-time managers, etc. with the best available resources

  • Regular updation of training programs to ensure they are up-to-date

  • Responsible for the design and development of appropriate training schedules and plan based on the identified training needs

• Training Execution:

  • Implement and sustain various learning strategies across the organization to ensure that the business is constantly updated with industry trends and practices

  • Conduct induction and orientation programs

  • Facilitate all in-house behavioural training programs

  • Responsible for program management of large-scale, multi-location training programs

  • Embrace different training methods, including e-learning, classroom training, demonstrations, on-the-job trainings, meetings, offsite trainings, workshops, and others

  • Working with third-party training providers and vendors

• Post-training Management and Measurement:

  • Monitor and evaluate post-training effectiveness through 30-60-90 days measurements, reporting manager’s feedback, and self-assessment

  • Report post-training success and ROI

• Training Coordination and Support:

  • Foster communication and coordination with other departments to enable successful delivery of the training programme

  • Point of contact for training requests and inquiries from various functions in the respective location

  • Track training attendance, feedback, and record maintenance

  • Create/ oversee the development of training materials, online training modules, and other documentation

  • Review training materials and approve the appropriate content

  • Manage training facilitators, work schedule, absence, performance evaluation, provide feedback, and training

  • Provide training logistics support, budget allocation, course development, plan, schedule, delivery, and measure performance and cost management

• Other Responsibilities:

  • Manage training budget and control the spending

  • Contribute to on-going improvements and development initiatives

  • Participate in problem-solving discussions with internal as well as external stakeholders

  • Customize training programmes for specific requirements

  • Stay updated with the training trends, industry best practices, and developments

  • Evaluate different training methods and programmes to measure the effectiveness and provide recommendations for decision making

KNOWLEDGE AND SKILLS

• Proven experience in designing and executing large-scale training programmes

• Accountable for training performance and managing escalations

• Excellent communication skills, both in written and verbal form, are mandatory to ensure clear and concise communication of information and instructions during the training programme

• Proficient in the use of MS Word, MS Excel, and PowerPoint, which are necessary for the creation of training materials as well as reporting to senior management

• Strong analytical and problem-solving skills to analyze the situation, assess the training requirements, and translating them into actionable initiatives.

• Attention to details, strong negotiation and influencing skills, and ability to achieve win-win for both customer and for the organization

• Possess excellent leadership, project management, and people management skills

• Excellent interpersonal skills to build and maintain collaborative setting, build relationships with diverse people including internal/external organizations

Qualifications

• Minimum 7 years of experience in BPO/ITES industry, with 3 years’ experience in behavioral training for mid-level supervisors

• Experience in content development and e-learning modules preferred

• Working knowledge on Learning Management System preferred

Travel

• Travel from time-to-time to other offshore delivery locations

Compensation

• An attractive package will be crafted for the right candidate

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