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Begin your leadership journey with Access Healthcare as an Assistant Delivery Manager for Training and Development. We are always interested in talking to inspired, talented, and motivated people. Many opportunities are available to join our vibrant culture.
The Position
The Training and Development Manager is responsible to design and develop different training programme as well as to oversee the implementation and to measure its outcomes. The intent is to enable the business future-ready, at all levels, for the changing business trends and practices.
Job Location: Chennai, India
KEY TASKS & RESPONSIBILITIES
Develop Training Programme:
Identify the training requirements from various stakeholders through job analysis, understand the career paths, succession planning requirements, and in consultation with line managers
Develop an overall training and development plan and ensure the plan is aligned with the organization’s goals
Design and develop specific training programs such as training the first-time managers, etc. with the best available resources
Regular updation of training programs to ensure they are up-to-date
Responsible for the design and development of appropriate training schedules and plan based on the identified training needs
Training Execution:
Implement and sustain various learning strategies across the organization to ensure that the business is constantly updated with industry trends and practices
Conduct induction and orientation programs
Facilitate all in-house behavioural training programs
Responsible for program management of large-scale, multi-location training programs
Embrace different training methods, including e-learning, classroom training, demonstrations, on-the-job trainings, meetings, offsite trainings, workshops, and others
Working with third-party training providers and vendors
Post-training Management and Measurement:
Monitor and evaluate post-training effectiveness through 30-60-90 days measurements, reporting manager’s feedback, and self-assessment
Report post-training success and ROI
Training Coordination and Support:
Foster communication and coordination with other departments to enable successful delivery of the training programme
Point of contact for training requests and inquiries from various functions in the respective location
Track training attendance, feedback, and record maintenance
Create/ oversee the development of training materials, online training modules, and other documentation
Review training materials and approve the appropriate content
Manage training facilitators, work schedule, absence, performance evaluation, provide feedback, and training
Provide training logistics support, budget allocation, course development, plan, schedule, delivery, and measure performance and cost management
Other Responsibilities:
Manage training budget and control the spending
Contribute to on-going improvements and development initiatives
Participate in problem-solving discussions with internal as well as external stakeholders
Customize training programmes for specific requirements
Stay updated with the training trends, industry best practices, and developments
Evaluate different training methods and programmes to measure the effectiveness and provide recommendations for decision making
KNOWLEDGE AND SKILLS
Proven experience in designing and executing large-scale training programmes
Accountable for training performance and managing escalations
Excellent communication skills, both in written and verbal form, are mandatory to ensure clear and concise communication of information and instructions during the training programme
Proficient in the use of MS Word, MS Excel, and PowerPoint, which are necessary for the creation of training materials as well as reporting to senior management
Strong analytical and problem-solving skills to analyze the situation, assess the training requirements, and translating them into actionable initiatives.
Attention to details, strong negotiation and influencing skills, and ability to achieve win-win for both customer and for the organization
Possess excellent leadership, project management, and people management skills
Excellent interpersonal skills to build and maintain collaborative setting, build relationships with diverse people including internal/external organizations
Qualifications
Minimum 7 years of experience in BPO/ITES industry, with 3 years’ experience in behavioral training for mid-level supervisors
Experience in content development and e-learning modules preferred
Working knowledge on Learning Management System preferred
Travel
Travel from time-to-time to other offshore delivery locations
Compensation
An attractive package will be crafted for the right candidate
More Ways to Apply
Email us at: leadershiphiring@accesshealthcare.com
Call us at: +91-91762-77733
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