Grow your career with access healthcare!
Access Healthcare is assembling a special team of high performance AR Callers, to be located in our Chennai office. A limited number of vacancies are available on this team, for a limited period of time.
The team will work only four days per week (in accordance with business requirements) and will have a special incentive plan which is distinct from the organizational standard. Freshers and experienced AR Caller professionals can apply.
Healthcare revenue cycle management is a promising field which gives you opportunities for exposure to global business. Give your career a boost by joining Access Healthcare as a Client Partner for Accounts Receivable (AR) Calling. We are always interested in talking to inspired, talented, and motivated people.
Review and apply online below.
Job Location: Chennai, India
Training will be provided by the company for freshers who are selected for the position
Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
Record after-call actions and perform post call analysis for the claim follow-up
Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
To be considered for this position, applicants need to meet the following qualification criteria:
0-4 Years experience in accounts receivable follow-up/denial management for US healthcare customers
Fluent verbal communication abilities (Business English)
Call center expertise is an advantage but not mandatory
Willingness to work continuously in night shifts
Basic working knowledge of computers.
For experienced candidates, knowledge of Denials management, A/R fundamentals, healthcare terminology and ICD/CPT codes will be considered a plus, along with prior experience of working in a medical billing company and use of medical billing software. Access Healthcare will provide training on the client's medical billing software.