Voice Process - Accounts Receivable (AR) Callers


Grow your career with access healthcare!

Access Healthcare is assembling a special team of high performance AR Callers, to be located in our Chennai office. A limited number of vacancies are available on this team, for a limited period of time.

The team will work only four days per week (in accordance with business requirements) and will have a special incentive plan which is distinct from the organizational standard. Freshers and experienced AR Caller professionals can apply.

Healthcare revenue cycle management is a promising field which gives you opportunities for exposure to global business. Give your career a boost by joining Access Healthcare as a Client Partner for Accounts Receivable (AR) Calling. We are always interested in talking to inspired, talented, and motivated people. 

Review and apply online below.

Job Location: Chennai, India

Job Description

Training will be provided by the company for freshers who are selected for the position

  • Perform pre-call analysis and check status by calling the payer or using IVR or web portal services

  • Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference

  • Record after-call actions and perform post call analysis for the claim follow-up

  • Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact

  • Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call

  • Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

Job Requirements

To be considered for this position, applicants need to meet the following qualification criteria:

  • 0-4 Years experience in accounts receivable follow-up/denial management for US healthcare customers

  • Fluent verbal communication abilities (Business English)

  • Call center expertise is an advantage but not mandatory

  • Willingness to work continuously in night shifts

  • Basic working knowledge of computers.

  • For experienced candidates, knowledge of Denials management, A/R fundamentals, healthcare terminology and ICD/CPT codes will be considered a plus, along with prior experience of working in a medical billing company and use of medical billing software. Access Healthcare will provide training on the client's medical billing software.

More Ways to Apply


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