Group Leader (Team Leader) - Clinical Documentation Services


Grow your career with access healthcare!

If you want to do more with your healthcare career and deepen your knowledge of healthcare revenue cycle management, you have to look at your healthcare business processes from the customer’s lens. Get smarter about the business of healthcare, join a company that values your work and enables you to become a true partner to your clients by investing in your growth besides empowering you to work directly on KPIs that matter to your clients.

Begin your leadership journey with Access Healthcare as a Group Leader for Clinical Documentation Services with Access Healthcare.  We are always interested in talking to inspired, talented, and motivated people. Many opportunities are available to join our vibrant culture.

Job Location: Chennai, India


This is a key position within Access Healthcare’s Clinical Documentation Services delivery team. The Group Leader reports directly to the Assistant Delivery Manager/Deputy Delivery Manager/ Delivery Manager. The duties at Access Healthcare shall include:

Team Management

  • Monitor and manage the team’s performance on all performance metrics such as production, quality, absenteeism, and attrition

  • Provide effective feedback to the team members (Client Partners)

  • Review Client Partner’s performance on a monthly basis and provide individual feedback with PMS scores

  • Would need to actively participate in team/monthly meetings

Service Delivery and Training

  • Work towards consistently meeting the Service Level Agreement

  • Would be responsible for preparing the contents for the client specific training and be involved with the educational and training activities in the team

  • Should focus and achieve on set targets and cooperate with the team members in achieving the SLAs

  • Identify bottlenecks and issues in the process and work in coordination with your supervisor to identify/implement required solutions

Process Knowledge and Process Improvement

  • Should be competent in analysing the source documents on all processes and processing the same

  • Would be responsible to bring about process improvements like reducing issue logs, identifying trends from issue logs etc.,

Client Communication

  • Daily/Weekly/Monthly communication with the client

  • Would need to actively participate in client calls

Issue Resolution and Calibration

  • Review the client logs and provide suggestions to bring down the Issue log percentage 

  • Process client requests, complaints, and concerns as priority 

  • Identify trends and actively communicate to Assistant Delivery Manager / Delivery Manager

  • Participate in internal and external calibrations and client meetings

Information Security and Compliance

  • Abide by the Information Security Policy and Compliance requirements

  • Treat all patient and client information with confidentiality and integrity

  • Treat all patient and client information confidential and ensure an environment where each staff member can share concerns or fears, regardless of the nature, without recrimination or humiliation

  • Follow Information Security Policy and Compliance requirements including regulatory compliance


To be considered for this position, applicants need to meet the following qualification criteria:

  • Life science graduates with prior Team handling experience in healthcare industry, preferably in clinical documentation services

  • Strong Knowledge in Human Anatomy

  • Prior experience of handling team size of > 30 team members

  • Flexible to work in all shifts, especially in Night.

  • Will have to work two weekends every month

  • Should be flexible to work on all Indian and Client Holidays.

  • Strong interpersonal and people management skills

More Ways to Apply


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