We're always looking for talented, smart individuals that love learning and don't hesitate to take initiative. If this sounds like you, we invite you to apply for the position of MIS - Executive.
Review the job description below and apply online below:
Job Location: Noida, India
Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
Provide support and maintenance to existing management information systems (MIS).
Generate and distribute management reports in accurate and timely manner
Develops MIS documentation to allow for smooth operations and easy system maintenance
Provide recommendations to update current MIS to improve reporting efficiency and consistency
Perform data analysis for generating reports on periodic basis
Develop MIS system for customer management and internal communication
Provide strong reporting and analytical information support to management team
Generate both periodic and ad hoc reports as needed
Understand customer problems and provide appropriate technical solutions
Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
Participate in cross-functional meetings to resolve recurring customer issues.
Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand
Analyze current business processes and make recommendations for improvements
Maintain thorough understanding of data and information resources
Maintain a status on all projects and proactively communicate with management and customers
To be considered for this position, applicants need to meet the following qualification criteria:
Bachelors degree in Business Administration, Finance, Accounting, Economics, or a related field required; Master’s degree preferred
Analytical experience required
Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
Sound business decision-making ability
Ability to handle multiple projects simultaneously
Ability to communicate with people of various technical and business backgrounds
1-3 years of experience in the BPO industry preferred