Grow your career with access healthcare!
Begin your leadership journey with Access Healthcare as an Assistant Delivery Manager for Clinical Documentation Services. We are always interested in talking to inspired, talented, and motivated people. Many opportunities are available to join our vibrant culture.
The assistant manager for clinical documentation services is responsible for the development and execution of standardized CDS practices and managing the daily operations of the clinical documentation services. The aim is to assist CDS team in their work to improve the understanding and interpretation of clinical documentation, accurately reflect the patient’s diagnosis, treatment and medication.
Job Location: Pune, India
KEY TASKS & RESPONSIBILITIES
Clinical Record Documentation
Assist clinical documentation team in reviewing the medical records and ensure that the diagnosis and other information are captured accurately in the CDI database
Interacts with physicians and providers to address the need for clarity in the medical record, any missing information, and other assistance required
Collaborates with providers and internal executives to ensure the severity of the patient’s illness are accurately captured and to resolve queries and documentation issues prior to claim submission
Help providers maintain an accurate record of clinical documentation, reporting, and outcome of the CDI efforts to the client and management
Management of Clinical Documentation Team
Educates team members on how to interpret the clinical documentation, training on documentation regulations, and guidelines
Leads CDI communication with healthcare providers/ physicians on the documentation, if needed
Manage availability of the team and responsible for meeting the SLAs
Monitor the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer/ client satisfaction level
Ensure uniformity in the process understanding at the client’s and the organization’s end
Identifying the gaps and solutions for the technical process requirements
Build and improve capabilities, system functionalities, and processes with best practices needed to deliver results that impact the bottom line of the organization
Revenue and cost management with respect to client and organization levels
Implementation of client’s requirements and align our project goals with that of client’s overall objectives
Understand the client’s requirements, and the mapping of effort, time, and resource required to address the requirements
Improve the value proposition and revenue share to the client through continual process improvement
Re-design and implement business processes for improvement and address other strategic demands of the client. Also, analyze our capacity limitation, challenges, and other issues while proposing project improvements
Represent Access Healthcare
Participates in client meeting, solution walk-throughs, escalation meetings, audit, and Management reviews
Provide oversight, expertise, support in problem-solving during onsite workshops, training, and change management projects
Transition the processes in adherence to the client’s requirements and adopt a consultative approach in refining the process
Create awareness among internal and customer teams for driving changes in the CDI program and procedures to ensure team’s buy-in
Work directly with CDI executives and customer SPOCs to drive change that is critical for the realization of project goals
Assess the implications of the new solution, and quantify the outcomes to respective stakeholders
Maintain continuity throughout the change, monitor impact, report results, take corrective actions, and refine approach, if needed
KNOWLEDGE AND SKILLS
Ability to understand and interpret the medical content in the clinical records
Advanced knowledge in medical terminologies, anatomy and physiology, disease process, pharmacology, and complex surgical procedures
Demonstrated track record of maintaining quality standards above 98% accuracy rate and acceptable productivity standards
Organizes and manages team members, tasks and resources to accomplish goals and objectives
Sets high standards of performance; motivates the team to achieve them
Ability to use software tools including Microsoft office
Ensure compliance, support audit procedures, and adherence to policies and statutory requirements
Excellent communication skills, both in written and verbal form
Strong analytical and problem-solving skills to analyze the situation, assess the requirements, and translating them into actionable initiatives.
Attention to detail, possess excellent leadership, project management, and people management skills
Excellent interpersonal skills to build and maintain collaborative setting, build relationships with diverse people including internal/external organizations
Minimum 7 years of experience in a healthcare related management with strong revenue cycle experience, including patient access, clinical documentation improvement.
Experience in leading change management, transition projects, and large-scale implementation projects
Bachelor’s or Master’s degree in Nursing, Zoology, Pharmacy, PG in Human anatomy & physiology or in healthcare related discipline.
Travel from time-to-time to other onsite and offshore delivery locations
An attractive package will be crafted for the right candidate