Amitabh Vartak, Chief Operating Officer - Offshore Operations

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Amitabh Vartak, Chief Operating Officer - Offshore Operations

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Amitabh is Chief Operating Officer- Offshore Operations at Access Healthcare and is responsible for service delivery to our 45+ customers from our 12 sites across multiple cities in India and the Philippines.

Amitabh joins us from Vertex Customer Management where he worked as the Chief Delivery officer handling all India service delivery across verticals and sites. In this role, he also had responsibility for training, quality, and process excellence functions.

Prior to Vertex, Amitabh served as Director – CRM at Concentrix and was responsible for service delivery for multiple customers in the travel, technology, and e-commerce verticals.  In the past, he has worked with organizations like Minacs (acquired by Concentrix) and Aditya Birla Minacs where he led service delivery for large International accounts while designing and implementing enterprise programs to enhance operational efficiency and business profitability. He started his BPO career with Sutherland Global Services where he managed various roles including heading operations for niche technical processes.

Amitabh is a Six Sigma-certified professional. He is also accredited with the Registered Coordinator Training (RCT) certificate from COPC, Inc. He holds a bachelor’s degree in Mechanical Engineering from University of Pune and has completed his higher secondary from the prestigious Scindia School, Gwalior (MP).

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