echolock - Improving enterprise productivity through governance
Let’s face it! Not surprisingly, most back-office environments lose as much as 25 to 30% of their time on non-productive tasks. Studies indicate that productivity improvement opportunities range from 1 to 2.30 hours per day (8-hour shift) per employee. Thus, just about a 5% improvement in time spent on productive tasks can translate to a 5-7% improvement in margins.
Managing a dispersed workforce across multiple delivery centers and accessing mission-critical applications via various devices necessitates using a smart, centralized monitoring technology. In addition, the increasing demand from work-from-home requirements places additional pressure on operations and IT leaders, who now have to contend with the dual problem of improving workforce utilization and ensuring data security. Non-intrusive, back-end tracking of all activities and logging of system events provide powerful insights into optimizing login adherence and reduce process waste. Also, secured access and automated locking of these devices are important to eliminate the threat of unauthorized access.
Typical Workforce Management Challenges
Loss of 25-30% of productive hours on non-productive tasks and the need to improve agent time on the system
High cost of commercially available security and activity monitoring products. Further, With most of these tools operating in the background, agent behavior does not get corrected, leading to wasted production hours
Identified loopholes that allow agents to bypass automated locking features lead to erroneous reporting of time spent on the system
Lack of strong reporting features which combine device activity and workflow reports
Echolock Features
echolock improves time on the system and enhances enterprise productivity by:
Tracking login adherence and presenting dashboards on the reasons for time spent away from the system
Enabling accurate determination of productive and non-productive tasks(apps and website)
Providing intuitive dashboard illustrating time wastage, production times and identify process automation opportunities
Continually scanning system events on the systems of all agents and ensuring fool-proof automated system locking (without any ingenious workarounds to avoid system locking)
Synchronizing with base workflow and other organizational systems through built-in APIs
Easy configuration capabilities to deploy the solution in less than a day in even large organizations
Typical Results
Enterprise productivity gains leading to an overall 6.5%-7% reduction in costs
Improvement in login time adherence of our process workforce by 40%
Optimization of FTE time spent in non-value-added activities through accurate reporting
Clear identification of non-value-added activity helps operations leaders in conducting workforce training programs to improve production time.
Enhanced security by vigilant system locking
Reduced threat of information leak due to a stronger and more secure system
Contact us to learn more about echolock.
