JOB SUMMARY
We are seeking a dynamic and experienced Lead Trainer – Voice and Accent Coach to join our Learning & Development team. The ideal candidate will bring over 5 years of experience in the BPO industry, with a strong background in language training, voice and accent coaching, and international calling. This role demands a passionate communicator who can lead training batches, coach client partners, and drive performance improvements through effective feedback and learning interventions.
JOB LOCATION: Ambattur Industrial Estate, Chennai
Key Responsibilities:
Conduct language, voice, and accent training sessions aligned with organizational standards
Audit calls and provide structured feedback to improve communication and call handling skills
Coach bottom performers and track their progress through customized interventions
Design and deliver on-floor coaching and feedback models
Create training materials, flyers, and session plans based on call audit insights
Support OJT and production ramp-up by monitoring and mentoring learners
Maintain detailed records of audits, feedback, coaching, and training sessions
Collaborate with operations stakeholders to implement and evaluate training programs
Evaluate trainees and report progress to supervisors
Interview new hires for language, voice, and accent proficiency
Job requirements:
Strong command of grammar, pronunciation, vocabulary, and spelling
Proficient in feedback mechanisms and coaching methodologies
Skilled in creating session plans and training presentations (PPTs)
Excellent communication skills – both verbal and written
Proficient in MS Office tools
Confident in delivering sessions to large audiences
Organized, self-motivated, and a team leader
Qualifications:
Minimum 5 years of experience in international BPO operations
At least 3 years of experience in language, voice, and accent training in an international BPO
Minimum 2 years of hands-on international calling experience
Proven track record of conducting at least 70 training batches
Minimum 1 year of experience in call auditing and coaching with a focus on language and call handling
Graduate in any discipline
Certifications in English language teaching (BEC, CELTA, TESOL) are a plus
