Every acquisition brought new systems and new denials. Access Healthcare set one standard with expert teams, then used technology to sustain it.
The challenge
The client, an oncology physician group treating patients across more than 20 states, grew by acquisition. Each practice the group acquired arrived with its own revenue cycle systems and technology; stitching those pieces together strained the operation. Denials climbed. Then, then group turned to Access Healthcare to audit its revenue cycle and build a plan to bring the denial problem under control.
The solution
Access Healthcare started with standardization, not automation. An acquisition transition team of clinical coders, denial management specialists, and operations leaders analyzed A/R and denials data across the acquired practices to find the root causes behind the denials. With a common process in place, the team worked alongside the client's staff to clear outstanding denials and stood up an automated workflow to stop the same denials from recurring. Improving the clean claim rate was the throughline: fix what triggers denials upstream, and collections follow. Expert teams set the standard first; technology held the gains.
The results
The standardized model produced measurable improvements across the client’s revenue cycle. Aged A/R over 120 days fell from more than 20 percent to a stable 14 percent, while A/R over 90 days dropped by $15 million. Total A/R days declined from more than 51 to 43 in the first year and reached 41 from the second year onward.
The impact extended directly to collections. Monthly insurance collections increased by $2.8 million, adding more than $33 million annually. The new operating framework also gave the client a repeatable approach for exceeding monthly collection targets as it continued to grow.
The bottom line
Standardization did the heavy lifting. Access Healthcare established one operating standard across the acquired practices, stabilized A/R, and then applied technology to sustain those improvements. The result was a revenue cycle better equipped to scale with stronger collections and more consistent financial performance.