BPO acquisition will diversify customer portfolio and strengthen competitive position of Access Healthcare in era of increasing cost constraints
Dallas TX – August 31, 2018. Access Healthcare, a leading provider of healthcare business process outsourcing services, announced that it has acquired Pacific BPO, a premier provider of revenue cycle management services. Pacific BPO's 2,100 employees will become a part of Access Healthcare, making the organization one of the largest healthcare outsourcing companies, with a resulting employee base of over 11,000 employees and over 1,000 automated agents (bots), operating from 19 delivery centers across United States, India, and the Philippines.
Headquartered in Noida, India, Pacific BPO was founded in 2010. Pacific BPO has a client base that includes hospitals, physician practices, and revenue cycle intermediaries.
"This acquisition is about achieving scale and leveraging shared values,” said Anurag Jain, chairman of Access Healthcare. “With the addition of hospital inpatient revenue cycle management capabilities that Pacific BPO brings, we have significantly increased the breadth of healthcare customers in our portfolio. We now have one of the most diversified set of customers in the revenue cycle space. More than that, Pacific BPO shares the same values and purpose as Access Healthcare."
As Pacific BPO integrates into Access Healthcare, Pacific CEO Kumar Shwetabh becomes part of the executive leadership team of Access Healthcare as president of the hospital business. In this capacity, Shwetabh will lead the company’s foray into the hospital revenue cycle services space, an area of increasing importance in an era of cost constraints and rising expectations to demonstrate improved outcomes. Kumar will also continue as CEO of Pacific BPO.
Kumar Shwetabh, CEO, Pacific BPO said: "Pacific BPO was looking for an organization with similar culture and values to help us expand further. We have known the Access Healthcare team for a long time and have admired the way they have grown. Not only are our market segments complementary, but the suite of business process management and robotic process automation technologies that Access Healthcare brings will help us deliver significantly higher value to our customers. It also provides our team members the opportunity to enrich their careers."
Vardhman Jain, vice chairman of Access Healthcare said: “From beginning our journey in a coffee shop with three employees to more than 11,000 employees in seven years, we have built a great foundation for revenue cycle transformation. We have also created one of the most advanced healthcare automation platforms with robotic processing and machine learning capabilities.”
“In Pacific BPO, we found an organization with a great delivery engine, and with our process automation technologies, proven ability to scale and stronger US presence, we will add value to Pacific’s customers,” he said.
Welcoming Kumar into his leadership team, Shaji Ravi, president and managing director of Access Healthcare said: “Over the next few months, we will fully integrate Pacific BPO into Access Healthcare, while expanding our delivery footprint to Noida and Trivandrum in India and Teaneck, NJ. We see a lot of opportunities to apply our best practice methodologies, processes and systems to Pacific BPO’s operation.”
Access Healthcare provides business process outsourcing, applications services and robotic process automation tools to healthcare providers, payers and related service providers. The company operates from 19 delivery centers in the US, India and the Philippines, and its 11,000+ staff is committed to bringing revenue cycle excellence to its customers by leveraging process automation technologies, best practices, and global delivery. Based in Dallas, Access Healthcare supports over 250,000 physicians, serves over 80 specialties, processes over $50 billion in accounts receivable annually, and ascribes medical codes to over 15 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit https://www.accesshealthcare.com
About Pacific BPO
Pacific BPO is a leading global business process outsourcing company that offers focused cost and process optimization solutions to clients in the healthcare industry. It specializes in offshore outsourcing services including, but not limited to, medical coding, medical billing, insurance claim processing. Pacific BPO assists healthcare service providers in managing their patient information data, back-office operations, and technical helpdesks through a solution-oriented approach, enabling such providers to focus on their key business priorities. For more information, visit pacificbpo.com
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Christina Miranda (United States)
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