• Overview

• Access & Scheduling

  • Improve Access

  • Unified Front Door

  • Appointment Scheduling

  • Appointment Reminders

• Engagement & Experience

  • Improve Patient Satisfaction

  • Reduce Practice Noise

• Operational Performance & Contact Center

  • Healthcare Call Center Services

  • First Call Resolution

  • Stabilize Hold Times

  • Effortless Scalability

• Outcome-Focused Services

  • Minimize No-Shows

  • Referral Coordination

• Support & Customization

  • Staffing Support

  • Custom Outsourced Services

• Solutions

  • Patient Access Solutions

  • Patient Engagement

  • Patient Activation

  • AI Automation

  • Quick Start Outreach

Minimize No-Shows

With the right combination of people and technology, Access Healthcare delivers custom engagement solutions that mirror care culture and function as an extension of your team.

Better Outcomes, Better Revenue

Research indicates that the average no-show rate for any practice or specialty is nearly 20%. Minimizing no-show rates is not just important for revenue, it impacts your other patients’ ability to receive timely care. In addition to effective schedule management, a robust reminder strategy is one of the most effective ways to mitigate no-shows and cancellations. Access Healthcares patient access solution comes with a proven reminder program that improves the efficiency of your practice.

Access Healthcare Support

We support our healthcare partners by assisting in the management of call volumes through a combination of people and technology. Unlike a traditional call center model, our people-first strategy is built around dedicated teams of Patient Access Coordinators (PACs) that provide a coordinated and consistent experience to patients. Acting as an extension of your internal team, Access Healthcare’s PACs lighten the administrative load and enhances your ability to provide core services to patients—while boosting scheduling volumes and positioning your organization for growth.

In today’s competitive health market, providers must go above and beyond to ensure patient loyalty and retention— and the patient access experience has a critical role to play. Scheduling difficulties and negative administrative experiences can color the rest of the patient journey, delaying care and affecting health outcomes, while impacting the reputation of your brand. At Access Healthcare we know that you must make every interaction count. That’s why we position ourselves as a comprehensive engagement partner, building customized patient access solutions based on the unique needs of your practice and patient community.

FEW OF OUR CASE STUDIES