How Access Healthcare helped a billing company modernize its revenue cycle for long-term success
A growing regional billing company faced a critical challenge. Despite ambitious goals to acquire new provider clients, the company struggled to manage its existing book of business. Their A/R backlog continued to grow, and their outdated processes were no longer effective in keeping up with revenue cycle demands. Without a fundamental shift in strategy, they risked not only losing financial momentum but also damaging their industry reputation and limiting their ability to scale.
Recognizing that simply adding labor would not solve the root cause of their problem, they turned to Access Healthcare for a solution that would recover lost revenue and create a sustainable path forward.
Diagnosing the root cause of inefficiencies
Access Healthcare launched a 30-day comprehensive assessment to uncover inefficiencies across all revenue cycle functions, including areas such as:
ICD coding and denial management: Addressing common errors that led to stalled claims
Claims filing and payment posting: Ensuring clean claims submission and timely reimbursement
Patient statements and returned mail processing: Optimizing outreach to reduce collection delays
Refund and overpayment processing: Identifying inefficiencies that contributed to revenue loss
A/R follow-up: Strengthening workflows to prioritize high-value claims
The analysis revealed significant opportunities for improvement, with a clear roadmap to increase cash flow and establish best practices for future revenue cycle management.
A holistic revenue cycle overhaul
Rather than applying a temporary fix, Access Healthcare implemented a best-practice billing support model designed for long-term success. Key solutions included:
Comprehensive backlog recovery, leading to a $10.6M capture in accounts receivable in one year
Optimized workflows and best practices that streamlined A/R processes
A business model that enabled them to onboard six new provider-clients within three months
Improved financial performance, reducing their A/R aged over 90 days from 24 percent to 18 percent, surpassing the industry standard KPI of 20 percent
Sustainable growth and increased capacity
Within just four months, Access Healthcare delivered transformative results, positioning the company for sustained growth and efficiency. The impact included:
A revitalized financial position with millions in recovered revenue
Scalable capacity, allowing them to expand their provider network seamlessly
Operational excellence, leveraging automation and structured methodologies to prevent future backlogs
By partnering with Access Healthcare, the billing company successfully transitioned from a reactive, outdated system to a proactive, scalable model—one that now supports continued provider acquisitions and sustained revenue growth for the regional billing company.
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Discover how Access Healthcare can help you recover lost revenue, eliminate backlogs, and position your business for sustainable growth. Let’s start the conversation today.
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Learn About our A/R Backlog clearance services
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A/R backlog clearance refers to the process of resolving outstanding claims and unpaid invoices in a timely and efficient manner, with the goal of reducing the overall amount of accounts receivable and improving cash flow
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A/R backlog clearance is important because it helps healthcare providers and medical billing companies collect payments faster and more efficiently, which ultimately improves their bottom line. By reducing the amount of outstanding accounts receivable, providers can increase their cash flow and focus on delivering quality care to their patients.
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Access Healthcare offers a comprehensive suite of revenue cycle management services, including A/R backlog clearance. Our team of experts uses time-tested best practices and a proven process to collect payments and reduce A/R backlogs, resulting in more money getting collected faster. We work closely with our clients to understand their unique needs and goals and tailor their services accordingly.
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Access Healthcare's A/R backlog clearance services can help healthcare providers and medical billing companies achieve significant improvements in their revenue cycle metrics, such as reduced days in A/R and increased collections. They have a proven track record of success, with many satisfied clients who have seen tangible results from their services.
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To get started with Access Healthcare's A/R backlog clearance services, simply visit our website or contact their sales team for more information. They will work with you to understand your unique needs and goals, and develop a customized plan to help you achieve them.