How Access Healthcare provided tech-driven processes, a governance structure, and knowledge management strategies to achieve results
Revenue recovery: how a leading academic medical center streamlined its revenue cycle management operations
Our client, a prestigious academic medical system renowned for its excellence in patient care, faced a revenue cycle challenge due to growth. The system serves more than 2 million outpatient visits and manages approximately 300,000 inpatient discharges annually and is comprised of six acute care facilities, four suburban hospitals, and numerous outpatient locations.
Transparency by design: a collaborative solution for enhanced efficiency and trust
The healthcare industry faces relentless pressure to optimize operations, cut inefficiencies, and enhance financial performance. As a result, healthcare service providers are often expected to deliver more with fewer resources, risking quality compromises and straining customer relationships. Even organizations committed to exceptional service may struggle to keep up with industry demands, making outsourcing a necessary strategy for maintaining efficiency and service excellence.
The hidden cost of charge backlogs in revenue cycle management
Charge backlogs are a persistent challenge in the revenue cycle, creating ripple effects across financial operations. Delayed claims lead to delayed reimbursements, inaccurate revenue reports, and potential denials due to missed filing deadlines. For medical billing companies, these issues can jeopardize the financial stability of their physician clients.
Recovering $10M in revenue helps drive sustainable growth
A growing regional billing company faced a critical challenge. Despite ambitious goals to acquire new provider clients, the company struggled to manage its existing book of business. Their A/R backlog continued to grow, and their outdated processes were no longer effective in keeping up with revenue cycle demands. Without a fundamental shift in strategy, they risked not only losing financial momentum but also damaging their industry reputation and limiting their ability to scale.
Turning revenue loss into revenue gains
An electronic health record (EHR) and practice management company for ambulatory care providers sustained significant revenue loss due to workflow inefficiencies stemming from its previous partner. As the software provider sought to rebuild its value proposition, improving customer satisfaction became a top priority.
The company’s leadership turned to Access Healthcare to resolve these revenue cycle management (RCM)challenges, optimize its revenue cycle, and ensure that financial performance aligned with its long-term business goals.