How a healthcare technology and RCM firm expanded its services through workflow guidance, automation, and flexible delivery
The challenge
Eight years ago, a growing healthcare technology and RCM firm serving federally qualified health centers and tribal health organizations needed to expand capacity while controlling operating costs. It initially engaged Access Healthcare for four coding full-time equivalents (FTEs). As the firm’s needs changed, the partnership expanded into accounts receivable follow-up, credentialing, payment posting, and automation. Today, Access Healthcare processes more than 150,000 charts each month for the firm.
The solution
The firm initially sought global coding support to lower costs while maintaining performance. Access Healthcare earned its trust through quality work, quick onboarding, and consistent delivery. As the firm expanded into new services, including dental revenue cycle workflows, we helped integrate automation for charge retrieval and claims batching. Automating these tasks freed internal resources so the firm could focus on broader revenue opportunities.
We also provided guidance on workflows and standard operating procedures, helping improve functions such as payment posting.
Adapting to changing needs
When daytime-only coverage became a limitation and a challenge, Access Healthcare added U.S.-based coders who worked with the firm’s team in real time. This helped resolve issues faster and improved collaboration.
We also helped the firm explain global delivery to its own customers, many of whom were new to the model. Together, we developed messaging and clarified its value to address concerns about outsourcing and build trust.
The results
When new service lines needed to ramp or transitions came with little notice, Access Healthcare responded with resources and guidance. The firm gained a practical way to add capabilities in a tight-margin market, drawing on a partner who already understood its operations. Its delivery model could grow with the business.