In 2018, a fast-growing healthcare technology and RCM firm serving federally qualified health centers and tribal health organizations engaged Access Healthcare to help reduce operational costs and gain scalability. What started with just four coding FTEs has since grown into a strategic partnership encompassing coding, A/R follow-up, credentialing, payment posting, and automation services.
Meeting Cost Pressures with Global Scale
The client initially sought offshore coding solutions to reduce costs while maintaining performance. Access Healthcare earned their trust through quality delivery, quick onboarding, and consistent results—ultimately becoming their sole global vendor. Today, Access Healthcare processes more than 150,000 charts monthly with a team of more than 100 professionals, including 53 billable FTEs.
Supporting Niche Markets and Client Trust
As the client expanded into new services, including dental revenue cycle workflows, Access Healthcare helped integrate automation for charge retrieval and claims batching, which freed up resources and enabled the client to focus on broader revenue opportunities.
We also played a consultative role in helping the client communicate the value of global delivery to their own customers, many of whom were new to the concept. We collaborated on messaging and value positioning to improve trust and reduce hesitations about outsourcing.
Going Beyond Delivery
Beyond execution, Access Healthcare provided workflow and SOP guidance, offering strategic input that helped optimize functions like payment posting.
When the client faced a challenge with daytime coverage, we deployed U.S.-based coders to work in real time with their team. This helped resolve issues faster, improved collaboration, and closed a critical relationship gap.
Responsive When It Matters Most
When speed was critical, whether for new service line ramp-ups or last-minute transitions, Access Healthcare responded quickly with the right resources and guidance. Over the years, this adaptability has reinforced our position as a strategic partner, enabling the client to grow confidently while remaining lean and competitive in a tight-margin market.