Scaling up Revenue cycle Services Operations : Lessons from Our Experience

Faced with the daunting task of deploying over 1,000 people with healthcare industry knowledge and experience,  Access Healthcare’s recruitment, training, and operations team had to think differently. The team had to react fast and develop multi-pronged approach including leadership participation in the hiring program, utilization of automation tools for hiring, selection and training, creating a lucrative referral program, and strong brand messages. We bring you lessons from our experience of building a 1,000 people operations in less than two months in a completely new city.