Grow your career with access healthcare!
We are hiring fresh graduates to join us for international voice process roles. This would be the first step in building your career as an Accounts Receivable (AR) Caller, where you will be responsible for outbound calls to insurance companies to follow-up on pending claims. It is a crucial part of the Revenue Cycle in the healthcare industry. Thorough training will be provided to freshers who are selected to the role.
We are looking for people with excellent spoken English skills, preferably with experience in account receivables, and denial management processes. The role offers excellent opportunity for future career growth.
Review the job description below and apply online below:
JOB LOCATION: MUMBAI, INDIA
Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
Record after-call actions and perform post call analysis for the claim follow-up
Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
To be considered for this position, applicants need to meet the following qualification criteria:
Fluent verbal communication abilities / call center expertise
Willingness to work continuously in night shifts.
Basic working knowledge of computers.
Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Access Healthcare will provide training on the client's medical billing software as part of the training.
Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus