Govind V

February 7, 2025

Revenue Cycle, Revenue Cycle Management, Revenue Cycle Outsourcing

From augmentation to ownership: Transforming customer service for a market leader

Govind V

February 7, 2025

Revenue Cycle, Revenue Cycle Management, Revenue Cycle Outsourcing

How Access Healthcare’s strategic approach to hiring, training, and technology boosted satisfaction scores by 11%

Case Studies

Featured

AI + human-in-the-loop coding cut denials 82% and improved throughput by 50%

See how Access Healthcare combined autonomous coding technology with human expertise to improve throughput 50% and reduce coding denials 82%.

Scaling with Confidence: A Seven-Year Journey of Cost-Efficient Growth and Consultative Partnership

Discover how Access Healthcare helped a leading RCM firm scale efficiently over seven years—reducing costs, enhancing performance, and building trust.

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From Crisis to Momentum: How Access Healthcare Transformed Denial Management for a Texas Health System

Discover how Access Healthcare helped a major Texas health system reduce denial rates from 20% to 11% and recover $5.2M in collections through data-driven denial management and RCM transformation.

From Chaos to Clarity: How a New Client Reclaimed Revenue and Restored Confidence

Discover how a large healthcare group eliminated payment posting backlogs, corrected A/R variances, and improved revenue accuracy within 60 days—restoring financial clarity with Access Healthcare's expert support.

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Scaling a health system without breaking revenue cycle operations

Discover how Homecare Homebase (HCHB) partnered with Access Healthcare to scale its revenue cycle operations, ensuring seamless growth, operational resilience, and enhanced service delivery. Learn how strategic collaboration and innovation helped HCHB maintain its 50% year-over-year growth in the home-based care industry.

Access Healthcare successfully customizes and scales RCM operations

How the power of close collaboration forged a strategic, growing partnership

Infusing scalability and delivering on operational goals

How Access Healthcare provided tech-driven processes, a governance structure, and knowledge management strategies to achieve results

From augmentation to ownership: Transforming customer service for a market leader

How Access Healthcare’s strategic approach to hiring, training, and technology boosted satisfaction scores by 11%

From backlog to breakthrough: how a diagnostics leader scaled its revenue cycle without losing control

Exact Sciences Corp., a prominent molecular diagnostics company known for its revolutionary product, Cologuard, sought to streamline its order entry process to enhance efficiency and reduce operational backlogs. Access Healthcare was chosen to implement a robust order entry system, aligning with Exact Sciences’ vision of delivering seamless and timely patient care

Scaling to new heights: Transforming CDI and coding process for a $9B acute care system

How Access Healthcare partnered to implement new process and help manage the system’s exponential growth.

Scaling faster than it could bill

A fast-growing outpatient provider outgrew its revenue cycle. See how Access Healthcare cleared the billing backlog to under a day and lifted eligibility to 95%.

Growth by acquisition broke the revenue cycle. Standardization added $33 million a year.

A multi-state physician group's acquisitions left it with fragmented RCM and rising denials. Access Healthcare standardized operations, stabilized A/R, and lifted collections by more than $33 million a year.

Revenue recovery: How Access Healthcare streamlined RCM operations for a prominent academic medical center

Our client, a prestigious academic medical system renowned for its excellence in patient care, faced a revenue cycle challenge due to growth. The system serves more than 2 million outpatient visits and manages approximately 300,000 inpatient discharges annually and is comprised of six acute care facilities, four suburban hospitals, and numerous outpatient locations.

Transparency by design: a collaborative solution for enhanced efficiency and trust

The healthcare industry faces relentless pressure to optimize operations, cut inefficiencies, and enhance financial performance. As a result, healthcare service providers are often expected to deliver more with fewer resources, risking quality compromises and straining customer relationships. Even organizations committed to exceptional service may struggle to keep up with industry demands, making outsourcing a necessary strategy for maintaining efficiency and service excellence.

Breaking the billing barrier for a high-growth company

A rapidly expanding durable medical equipment (DME) billing company had ambitious plans to grow its revenue cycle management (RCM) services. However, their in-house team and manual processes were increasingly strained, creating operational inefficiencies that began to impact scalability and profitability.

To support their aggressive growth goals, the company chose Access Healthcare as a strategic partner—drawn in by our deep expertise in DME billing, scalable workforce model, and advanced workflow technology. With more than 12 years of experience in the space, Access Healthcare offered the right combination of industry knowledge and operational flexibility to accelerate their expansion.

Delivering enhanced customer experience to a revenue cycle software provider 

Outsourcing medical coding has become a common practice among healthcare providers and medical billing companies. The ability to scale effectively, provide a highly educated workforce and a dedicated team of coders has led to cost savings and more efficient processes. However, many companies still struggle with finding the right, trusted partner for this critical discipline of revenue cycle management.

The hidden cost of charge backlogs in revenue cycle management

Charge backlogs are a persistent challenge in the revenue cycle, creating ripple effects across financial operations. Delayed claims lead to delayed reimbursements, inaccurate revenue reports, and potential denials due to missed filing deadlines. For medical billing companies, these issues can jeopardize the financial stability of their physician clients.

Recovering $10M in revenue helps drive sustainable growth

A growing regional billing company faced a critical challenge. Despite ambitious goals to acquire new provider clients, the company struggled to manage its existing book of business. Their A/R backlog continued to grow, and their outdated processes were no longer effective in keeping up with revenue cycle demands. Without a fundamental shift in strategy, they risked not only losing financial momentum but also damaging their industry reputation and limiting their ability to scale.

Turning revenue loss into revenue gains

An electronic health record (EHR) and practice management company for ambulatory care providers sustained significant revenue loss due to workflow inefficiencies stemming from its previous partner. As the software provider sought to rebuild its value proposition, improving customer satisfaction became a top priority.

The company’s leadership turned to Access Healthcare to resolve these revenue cycle management (RCM)challenges, optimize its revenue cycle, and ensure that financial performance aligned with its long-term business goals.

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