• Overview

• Access & Scheduling

  • Improve Access

  • Unified Front Door

  • Appointment Scheduling

  • Appointment Reminders

• Engagement & Experience

  • Improve Patient Satisfaction

  • Reduce Practice Noise

• Operational Performance & Contact Center

  • Healthcare Call Center Services

  • First Call Resolution

  • Stabilize Hold Times

  • Effortless Scalability

• Outcome-Focused Services

  • Minimize No-Shows

  • Referral Coordination

• Support & Customization

  • Staffing Support

  • Custom Outsourced Services

• Solutions

  • Patient Access Solutions

  • Patient Engagement

  • Patient Activation

  • AI Automation

  • Quick Start Outreach

A better patient experience is possible

Patient access is the critical first touch that can set the tone for the rest of the patient journey.

Access Healthcare’s patient access and engagement services offer a one-touch approach to patient needs, improving operational efficiency and the patient experience while increasing scheduling volumes.

Our patient access and engagement services support your team by assisting in managing call volume, lessening the burden on internal resources, and allowing for better focus on the core services they provide to your patients. We deliver a coordinated and consistent experience for any practice needing a more unified “front door” by performing services like scheduling and ancillary call management.

96%+

Appointments booked out of total general calls handled

28%

Appointments booked out of total general calls handled

11%

Average reduction in network traffic from reduced callbacks 

Foundational needs combined with best-in-class service

• Standard scheduling

• Provider and member inquiries

• Appointment reminders and rebooking

• Insurance verification, plan, or benefit changes

• Education, information, and literature requests

• Medication refills and pharmacy assistance

FEW OF OUR CASE STUDIES