Frictionless Access. Connected Care. Measurable Results.
A better patient experience is possible, starting with patient access. Our patient access and engagement services remove friction, simplify scheduling, and connect patients to care faster. Combining trained engagement specialists, technology-enabled workflows, and proven operational models, we help providers boost revenue, improve operational efficiency, and create a better experience for every patient interaction.
Our purpose: Building a Smarter Front Door
Our patient access and engagement services redefine the way healthcare organizations connect patients to care and optimize every touchpoint across the patient journey. As the industry’s trusted partner, we deliver Patient Engagement as a Service (PEaaS), a data-driven, scalable model that aligns access operations with financial performance and outstanding experience.
Modular and stack-friendly architecture
Real-time visibility into access performance
Intelligent routing to maximize speed and efficiency
Maximize Revenue Output
We align intelligent automation and engagement strategy to close leakage points and drive measurable financial impact.
Eliminate revenue leakage and eligibility errors at the earliest patient touchpoint
Boost appointment conversion and achieve first-contact resolution
Strengthen front-end performance to support revenue integrity across the RCM lifecycle
Optimize Resource Utilization
Our model blends intelligent staffing and automation to extend your team’s reach.
Manage fluctuating call volumes with dynamic staffing models
Blend global delivery for an ideal mix of cost, quality, and service flexibility
Maintain performance visibility across distributed teams
Connect Patients to Care
Frictionless patient experiences are a differentiator. We simplify access across every touchpoint, creating connected care journeys that build trust and loyalty.
Break down barriers to scheduling and access, reducing wait times and rework
Deliver unified service across all channels: phone, web, and text
Foster patient trust with speed, empathy, and seamless handoffs
Integrated Differentiators
Patient Engagement as a Service (PEaaS): A holistic, tech-enabled operating model explicitly built for modern access and engagement needs.
AI-Driven Platform: Merges the operational scale of Access Healthcare with Smarter Technologies’ advanced analytics and workflow automation.
Outcome-Based Delivery: Flexible commercial models pay for the measurable value delivered, such as answered calls, scheduled appointments, and actionable insights.
Platform Agnostic Partnership: Capable of integration with any service line, EHR, or workflow environment.
Proven Expertise: Built on Access Healthcare’s global infrastructure, seasoned leadership, and unmatched revenue cycle track record.
Results That Matter
More than a call center: A comprehensive engagement model that functions as an extension of your team.
96%+ average patient satisfaction score
28% appointments booked out of the total general calls handled
11% average reduction in network traffic from fewer callbacks
Consistently higher rates of first-contact resolution and provider efficiency
Flexible Integration: Adaptable to any service line, EHR environment, or workflow.
Core Service Capabilities
Scheduling and appointment management
Insurance verification and benefit changes
Provider and member inquiries
Education and information requests
Appointment reminders and rebooking
Medication refills and pharmacy assistance