Solve Your Staffing Challenges

With the right combination of people and technology, Access Healthcae delivers custom engagement solutions that mirror care culture and function as an extension of your team.

Unburden Your Internal Teams

Access Healthcare understands how limited staffing resources can put an undue burden on existing staff and negatively impact the patient experience. That’s why we offer fully customized patient access solutions built around teams of highly trained agents who can function as an extension of your organization. Unlike a traditional call center model, our people-first approach is focused on extending the values of care culture to every patient interaction, maintaining positive patient relationships, and supporting the unique needs of your practice by providing personalized quality service you can trust with your patients.

Access Healthcare's Patient Access Coordinators:

Are 100% U.S. Based
Are hand-selected from a national talent pool
Trained specifically for YOUR organization
Utilize your internal systems and workflows
Honor physician preferences and the unique needs of your practice
Score high for personality traits related to empathy and altruism
Consistently receive patient satisfaction scores of 96%+
Are incentivized and rewarded for exemplary service

Foster Your Own "Amazon Experience"

In today’s market patients are healthcare consumers, who expect the same experience from their providers that they receive in other service-oriented exchanges. Healthcare interactions that don’t meet expectations for ease of use and customer service result in a decline in patient satisfaction and loyalty. The key to providing a winning patient experience is to not lose sight of one of healthcare’s simple truths—at the end of the day, it’s about the people.

We are proud to boast turnover rates that are 2xs better than the industry average.

Application & Interview Process

All candidates go through a rigorous application process which includes tests that gauge candidates cognitive abilities, personality and motivation to ensure they are a good fit for Access Healthcare.

Onboarding & Initial Training

Refresher Training

All Patient Access Coordinators receive regular refresher training and update trainings to maintain quality and allow us to be flexible to meet the needs of our clients.

How We Keep Our People

So how do we deliver a turnover rate that is two times better than the industry average? In addition to our highly specific targeting during recruitment, we provide our Patient Access Coordinators with a industry leading benefits and perks package which serves as one of the foundations for our award winning engagement center. All full time Patient Access Coordinators are eligible for the following.

Stay Healthy - Health, dental, and vision plans for eligible teammaters and their dependents.
Work Remote - Work from home positions available at every level.
Bonus Program - All full time employees are part of a company wide performance based incentive program.
Time Away - Personal time and paid time off (PTO).
Save for the Future - 401(k) plan maintained with matching options by eligible employees.
Paid Holidays - Federal and personal holidays, depending on business needs.
Education Reimbursement - All eligible employees will receive an annual educational reimbursement credit.
Employee Referral Bonus - Bonuses are awarded to current employees in an effort to fill vacant positions within the company.
Life and Disability - Life insurance, accidental death and dismemberment, short and long-term disability.
Employee Assistance Plan - No charge EAP offering short-term counseling, assessment, and referral.
Career Growth - Opportunities to grow, change programs, and expand industry knowledge.
Bereavement - Three days of paid time off in the event of the death of a family member.