Stabilize Hold Times
With the right combination of people and technology, Access Healthcare delivers custom engagement solutions that mirror care culture and function as an extension of your team.
No One Likes Hold Music
From delaying care to diminishing loyalty, scheduling difficulties and negative administrative experiences are harming your organization more than you think. Waiting remains a top complaint from patients. Access Healthcare has been in the industry long enough to know that long hold times lead to high abandonment rates, which means your patients are giving up—giving up on care—and your organization to provide it.
Build Loyalty
A customized patient access solution from Access Healthcare can help stabilize your hold times. We support our healthcare partners by assisting in the management of call volumes through a combination of people and technology. Unlike a traditional call center vendor, we utilize an in-depth discovery process that seeks to understand internal processes, reveal areas for improvement, and assess patient access needs. Equipped with these insights, we provide you with a fully customized solution designed to fit into your existing processes, improve the patient experience, and evolve with the needs of your practice and patient community.